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Policies and Procedures
Policies and Procedures

 
  Preorders
Preorders are items that are available for ordering that are not in stock. We highly recommend this process as many items will sell out before they are in stock. Some items may not be released by the manufacturer for two or three months. Others may be in stock the day after your order is placed. We do our best to get updates on product releases, but the manufacturer will sometimes surprise us by releasing items sooner or later than the dates they originally projected. You will never be billed until the item is in our warehouse and ready to ship. We are not responsible for manufacturer/distributor changes or cancellations. 
Please note: That any item ordered on a pre-order status that is then later cancelled by you will be subject to a 20% cancellation fee.
 
  Security
Our online store is secure. Your complete credit card number is never transmitted at one time, so the risk of it being intercepted is zero. Also, your complete credit card number is never stored on our server, so it can never be "hacked". If you are reluctant to order online, give us a call toll-free at 1-866-290-2571. We'd be happy to help.

 
  In-Stock Items
In-Stock items will ship within 48 hours of placing your order. If , in the event that we have sold out but are re-stocking an item, it may take as long as a week or two to process and ship your item. In the event that this would happen, an email will be sent to the address you provide with your order updating you on the status of your order.

 
  Payment
Several payment methods are available
  1. Call Toll Free 1-866-290-2571 to place an order using a credit card or if you are wanting to send a money order.
  2. Of course, you can simply place your order online by completing the checkout and supplying your credit card number or by choosing either the Check or Paypal options. Our checkout system is quite secure. Your complete credit card number is never transmitted at one time, so the risk of it being intercepted is zero. Also, your complete credit card number is never stored on our server, so it can never be "hacked".

 

Don't have a Paypal account yet? Follow this link to register with Paypal. It's Fast, Easy and Secure. Send or receive money to anyone with an email address.


 
  Mailing List
Please consider registering and joining our mailing list. We will do our best to keep you up to date with new products, arrivals, and specials.

 
  General
If you are looking for a specific item that you do not see at our online store, please let us know. We may be able to fulfill your request.

Collectables often are very limited in quantity. All orders are taken on a first come, first serve basis. Every effort is made to maintain our online store with in-stock items. In the event an item is sold out at the time of the order, you will not be charged.

Visit us often as inventory is updated frequently.

Pictures are only "representative". Actual items may differ slightly. Items and prices are subject to change without notice. Check back often for current price and availability.

Shipping charges are free to our customers on some orders. We pay the shipping charges, and provide them to you for free, because we appreciate your business and want you to come back again.

 
  Returns and exchanges
Returns are accepted at our discretion only.
The guidelines are simple, and are as follows:
  1. If your item is defective from the factory, please notify us as soon as possible. We will send a replacement, if available, along with a return UPS label for you to return the defective item to us with no out-of-pocket expense to you.
  2. If your item was damaged in shipping, meaning the outer shipping container is crushed or torn allowing damage to the product, please let us know and we will start an insurance claim with UPS immediately. These claims can take up to two weeks to process. Once the claim is approved, a replacement item, if available, will be sent.
  3. Items ordered incorrectly by you (this includes if you change your mind after ordering), may be returned at your expense, and a 20% re-stocking fee will be charged at the time we receive the item.
  Sales Tax
Indiana residents are subject to 7% sales tax, which
will be added automatically at checkout.

 

Thanks for visiting!!!